LSI DuraGrip Protection System

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Lighting Limited Warranty

The limited warranty may only be transferred to subsequent purchasers of the product if the product is resold in new condition and in its original packaging. The below Limited Warranty is subject to limitations, exclusions and other terms set forth in the LSI General Terms and Conditions and the limited warranty set forth below.

Light Fixtures, Poles and Finishes Limited Warranty

LED LIGHT FIXTURES AND LED COMPONENTS

LSI warrants LSI branded LED light fixtures against defects in materials and workmanship for five (5) years from the date of shipment.  LSI will, at its option, replace, repair, reimburse or credit 100% of the original purchase price of the defective light fixture, components or electronics.  LSI reserves the right to replace or repair defective fixtures, components or electronics utilizing the same or functionally similar products that are new, repaired or reconditioned.

The paint finish warranty on LED light fixtures is covered by the Limited Warranty set forth below.

The above Limited Warranty excludes components or fixtures not branded by LSI. This includes LED luminaires, Power Supplies and Modules. These items carry the warranty from their respective manufacturers. LSI will provide Buyer with all necessary manufacturer contact information to coordinate warranty claims.

LED MODULES

LED modules are warranted for a period of 5 years.  An LED module in an LED light fixture is not defective if less than ten percent (10%) of the individual LEDs in the light fixture do not illuminate. An LED module that fails within the manufacturer’s warranty period will be exchanged. LSI will not honor a cash reimbursement claim to cover material charges for replacement material after one year from date of shipment.

HID AND FLUORESCENT LIGHT FIXTURES; AND CLEARANCE ITEMS

These products are sold “AS IS” “WHERE IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES.

POLES

LSI warrants cataloged poles against defects in materials and workmanship for a period of one (1) year from date of shipment. LSI will, at its option, replace, repair reimburse or credit 100% of the original purchase price of a defective pole. LSI reserves the right to replace or repair any defective pole utilizing the same or functionally similar products that are new, repaired or reconditioned. The replacement part warranty starts from the original order shipment date. LSI will not pay or reimburse labor costs to replace or repair defective poles.

All LSI poles are warranted to meet listed EPA requirements. Any pole which has a lower EPA rating than the indicated wind-loading zone where the pole will be located is specifically excluded from this warranty. In general, EPA ratings apply to locations 100 miles away from hurricane ocean lines and mountains, which are defined as the Atlantic and Gulf of Mexico coastal areas. Pole locations outside the United States are specifically excluded from this warranty. Pole fatigue, damage or failure caused by or resulting from induced vibration, harmonic vibration or resonance associated with the movement of air currents around the product or by any other local condition are specifically excluded from this warranty.  Pole fatigue, damage or failure in any way caused by or resulting from the attachment of banners, flags, streamers, signs, baskets, planters and other extraneous items to a pole that were not part of the originally approved design are specifically excluded from this warranty.

PAINTING – FIXTURE AND POLE PAINT FINISHES

Pole and Outdoor Fixture Finishes: LSI poles and outdoor fixture finishes feature the Dura Grip® baked-on polyester-powder finishing process. The pole finish is warranted for a period of five (5) years from date of shipment against cracking, peeling, or excessive fading. An additional two (2) years is added for the Dura Grip® Plus finish on poles. Some fading, staining or chalking may occur. This is part of the normal aging process and is not a manufacturing defect and therefore not covered by any warranty.

Indoor Fixture Finishes:  The indoor fixture finish is warranted for normal indoor use for a period of two (2) years from date of shipment.

Composite Fixtures:  The composite fixture finish is warranted for a period of five (5) years from date of shipment against corrosion.

Fixture and Pole Paint Finish Warranty Claims: If during the warranty period the finish of a fixture or pole shows signs of failure, LSI must be promptly notified in writing within sixty (60) days from the initial onset of such failure together with proof of purchase. Transportation, removal, and installation costs are not included in the replacement.

EXCLUSIONS AND LIMITATIONS

THE LIMITED WARRANTY FOR EACH LSI PRODUCT IS EXCLUSIVE AND IS GIVEN AND ACCEPTED IN LIEU OF ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY AGAINST INFRINGEMENT AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. BUYER’S EXCLUSIVE REMEDY FOR ANY NONCONFORMITY OR DEFECT IN ANY PRODUCT SHALL BE ONLY AS EXPLICITLY SET FORTH HEREIN.

IN NO EVENT SHALL LSI BE LIABLE FOR INCIDENTAL, COMPENSATORY, CONSEQUENTIAL, ECONOMIC, INDIRECT, SPECIAL OR OTHER DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES RESULTING FROM LOSS OF USE, PROFITS, BUSINESS OR GOODWILL EVEN IF LSI WAS ADVISED OF OR WAS OTHERWISE AWARE OF THE POSSIBILITY OF SUCH DAMAGES, ARISING FROM THE PURCHASE, RESALE, USE, OR DISPOSAL OF ANY PRODUCT, WHETHER THE CLAIM ARISES UNDER TORT LAW, STRICT LIABILITY, PRINCIPLES OF EQUITY, OR CONTRACT.  LSI’S AGGREGATE LIABILITY WITH RESPECT TO A DEFECTIVE PRODUCT SHALL NOT EXCEED AND IN ALL EVENTS BE LIMITED TO THE PURCHASE PRICE OF THAT DEFECTIVE PRODUCT.

LSI WILL NOT HONOR ANY WARRANTY CLAIM WITHIN THE APPLICABLE WARRANTY PERIOD WITHOUT PRIOR WRITTEN APPROVAL AND AUTHORIZATION FROM LSI. THIS LIMITED WARRANTY DOES NOT APPLY TO DAMAGE OR FAILURE TO PERFORM ARISING AS A RESULT OF ANY ACTS OF GOD OR FROM ANY ABUSE, MISUSE, ABNORMAL USE, IMPROPER POWER SUPPLY, POWERS SURGES AND/OR TRANSIENTS, DIPS OR FLUCTUATIONS, CORROSIVE ENVIRONMENTS, NEGLECT, EXPOSURE OR ANY USE OR INSTALLATION IN VIOLATION OF THE INSTRUCTIONS OR RESTRICTIONS PRESCRIBED BY LSI OR ANY APPLICABLE STANDARD OR CODE, INCLUDING THOSE CONTAINED IN THE LATEST NATIONAL ELECTRICAL CODE, STANDARDS FOR SAFETY OF UNDERWRITERS LABORATORY, INC. (UL), THE AMERICAN NATIONAL STANDARDS INSTITUTE (ANSI), OR, IN CANADA, THE CANADIAN STANDARDS ASSOCIATION. NO AGENT, DISTRIBUTOR OR DEALER IS AUTHORIZED TO CHANGE, MODIFY OR EXTEND THE TERMS OF THIS LIMITED WARRANTY ON BEHALF OF LSI. LSI WILL NOT PAY OR REIMBURSE LABOR COSTS, TRAVEL TIME OR EQUIPMENT RENTAL COSTS TO REPLACE OR REPAIR DEFECTIVE LIGHT FIXTURES, LEDS, POLES, COMPONENTS OR ELECTRONICS.  ALL WARRANTIES ARE VOID IF THE PRODUCT IS NOT USED FOR THE PURPOSE FOR WHICH IT WAS DESIGNED OR IF ANY REPAIRS OR ALTERATIONS ARE MADE THAT HAVE NOT BEEN AUTHORIZED AND APPROVED BY LSI. ALL WARRANTY CLAIMS MUST BE SUBMITTED WITHIN SIXTY DAYS OF THE ONSET OF THE DEFECT. THIS LIMITED WARRANTY IS VOID IF ANY REPAIRS OR ALTERATIONS ARE MADE BY ANY PERSON NOT AUTHORIZED BY LSI IN WRITING.

Effective Date: 3/15/21

Lighting General Terms & Conditions

SCHEDULED SHIP DATE – The scheduled ship date is an estimate only. LSI will not accept any back charges for late deliveries.

DAMAGE – Title to any goods sold and the risk of loss of such goods passes to Buyer upon delivery by LSI or LSI’s vendors to the carrier, and any claims or losses or damage in transit shall be filed by Buyer directly with the carrier; provided however that if requested by Buyer, LSI will assist Buyer in the filing of damage claims.  Buyer shall inspect all goods immediately upon delivery for concealed damage. Buyer must notate any damage/shortage on carrier’s delivery receipt. Buyer must report all damage to goods to the carrier within 10 days of delivery of the goods. UPS and FedEx damaged shipments must be reported to LSI within 10 days and must be in the original cartons at the original delivery point for inspection.

CANCELLATION OR SUSPENSION OF ORDERS – Cancellation or suspension of orders will be accepted by LSI only if  LSI is indemnified for: liabilities and expenses incurred, commitments made by LSI, profit on work in process and for the contract value of goods completed and ready for shipment. Postponement of deliveries for more than thirty (30) days are subject to LSI’s approval and subject to storage and handling charges.

RETURNS: No returns will be accepted without LSI’s prior approval. All requests must be made within 30 days of the invoice date.

POLES – Poles will not be accepted unless due to allowed warranty claim.

ELIGIBILITY – Requests to return custom built products or modified standard products with options will not be accepted. Requests to return products that are unique to a customer or program will not be accepted. All returns must be received by LSI in good working and resalable condition. Items must be returned in the original packaging. Any damage to returned goods will be the responsibility of the Buyer. Products not manufactured by LSI are subject to the original supplier’s return or cancellation policy.

CAUSTIC OR CORROSIVE ENVIRONMENTS EXCLUSION – Fixtures and poles and their finishes may be damaged by application in caustic or corrosive environments.  While many LSI products generally can be safely applied in such environments, the expected or useful life of products applied in these environments, including the painted and finished surfaces of such products, may be reduced or impacted by the conditions found in these environments. Fatigue, damage or failure of products applied in such environments and in coastal environments, including the painted and finished surfaces of such products, are specifically excluded from any warranty provided by LSI, unless specifically warranted in writing by LSI. A coastal environment is any use within a 2 miles radius of the coastline.

CONFLICT OF LANGUAGE – In the case of a conflict or inconsistency between these Terms and Conditions of Purchase and any other writing or understanding between any person, including, but not limited to Buyer’s purchase order, these terms and conditions shall apply. No term or condition in any other writing or understanding between any person, including, but not limited to Buyer’s purchase order, may add additional terms to and conditions to, nor supplement these, Terms and Conditions of Purchase.

CHANGES – LSI reserves the right to make modifications or changes to any of its products, pricing, the Limited Warranty and the Terms and Conditions without prior notice. Any changes to Limited Warranty and the Terms and Conditions shall be effective upon posting to LSI’s website for orders received on and after the day of posting.

GENERAL WARRANTY PROVISIONS – LSI in the exercise of its sole discretion shall determine whether a product is defective and covered by its warranty. LSI reserves the right to examine all products to determine the cause of failure or damage and pattern of usage. LSI may require the material be returned to LSI, as part of the evaluation process, at the cost of Buyer. The Limited Warranty is only applicable when the relevant product has been properly handled, stored, wired, transported, installed, operated and maintained in accordance with all applicable product specifications and instructions, including, without limitation, installation in applications in which ambient temperatures are within the range of specified operating temperatures and operation with the electrical values provided for in the specifications and data sheets.  LSI shall have no responsibility under the terms of any warranty for any failure of any product that results from external causes, including without limitation: misapplication; acts of nature, physical damage, exposure to harsh, adverse or hazardous environments or chemicals or other substances; use of harsh or reactive chemicals or agents to clean or maintain the product; environmental conditions; vandalism; fire; power failure, improper power supply,  excessive switching; fatigue, failure or damage or similar phenomena resulting from induced vibration, harmonic oscillation or resonance associated with movement of air currents around the product; animal, pest or insect activity; fault or negligence of the purchaser or installer of the product, any end user of the product and any third party not engaged by LSI; improper or unauthorized use, alteration, or service, including failure to abide by classifications or certifications, or failure to comply with any applicable standards or codes.  LSI continually assesses product quality and performance seeking to enhance its products. Any changes to product design may not be used to infer or mean that any product was defective prior to the change. No warranty is provided for substantial deterioration that is due to failure to inspect, store, clean or maintain the finish of the product.  Consumables, which include, but are not limited to items such as batteries and surge protectors have definite useful lives that vary considerably due to various uncontrollable factors; and the time period for the warranty for these products will be evaluated by LSI on a case-by-case basis in the exercise of its reasonable discretion.

LSI reserves the right to make modifications or changes to any product, pricing, these General Terms and Conditions and/or the Limited Warranty without prior notice.

3/15/21

FEES – Authorized returns will be charged for both inbound and outbound freight and a minimum service charge of thirty-five percent (35%) of the product selling price.

REPLACEMENTS – LSI has the option of either replacing defective goods or crediting Buyer for the purchase price of such goods. A new Purchase Order is required for replacement orders.

TAXES – All prices, quotations, orders, and agreements are subject to all Federal, State, and Local taxes. These taxes will be added to the invoice unless legal proof of exemption is provided. LSI reserves the right to invoice separately for the taxes should it be necessary to make payment where they were not included at the time of invoicing.