Returns & Refunds
Returns & Refunds
We are committed to our customer satisfaction. You can return or cancel certain items but not all within 30 days for a refund less restocking fees. Items must be in new, uninstalled condition and original packaging. * restrictions apply.
Fortuny by Venetia Studium Lighting: Returns may be made based on the following conditions:
Please check all your boxes as soon as you receive them. Rumilights.com cannot be responsible for any missing or damaged goods if we are not notified within 24 hours from time received.
Permitted returns must include a valid RMA number (Return Merchandise Authorization). Any returns that do not include a valid RMA number may not be accepted and a refund will not be issued. Product shipment refusal is not considered as a return and a refund is not guaranteed. You must have an RMA number to return your product. RMA numbers are good for 10 days after they have been issued.
We recommend hiring a qualified electrician to install your lighting fixtures. Rumilights is not responsible for any damage or defects due to faulty installation.
Your refund credit will be issued after the item has been returned to Venetia Studium and inspected.
You have to pay the cost for the return shipping. The cost of the original outbound shipping will be deducted from the credit amount.
We cannot accept returns of:
- Products that have been assembled or installed.
- Products that have been stated on product page as non-returnable.
- Products that are not in the original condition and packaging.
- Light Bulbs, Parts and Accessories are not returnable.
- Large quantities of the same product (6 or more)
- Open-Box items or Clearance items
- If you intend to purchase large quantity of the same item (6 or more), We recommend purchasing one unit first. please research the item first, ask us to its nature and any other qualifying questions.
To request a return:
Please find your order and include your order number and item id, name and quantity to be returned and include them in your request. Please also describe the reason for the return and if the item/s comply with the return terms as shown above.
Please use this form to contact us about returns: